Terms and Conditions
We wish to ensure your complete satisfaction with both our products and services – please contact us if you have any problems and we will do what we can to help.
All orders are subject to the terms and conditions below.
All orders placed are confirmed by E-mail or fax
We cannot replace items due to accidental damage.
DELIVERY
We aim to dispatch goods on the next working day after receipt of cleared funds. You will normally receive your item(s) within 1-4 working days from date of dispatch. If you do require goods by a certain date please contact us prior to ordering - we will do all we can to ensure your products arrive on time.
Should you not be present at the time of delivery, the carrier will leave notification of its attempt to deliver and will then re-attempt delivery. If you are still not present then the carrier may return the package to us. If this occurs then the cost of the additional delivery back to you will be charged at the normal delivery rate. Please always ensure that the correct delivery address is given and the name of the person who will sign for the delivery. You will be responsible for signature by the correct person at your premises.
Title & Risk
Ownership of the goods will not pass until we receive payment in full.
We will carry risk in the goods up to the value of the carriers cover that you have selected. Risk will pass to you on delivery.
Warranty
Subject to the following paragraph, we warrant to you that the goods will be free from manufacturing defects. Defective goods will be replaced. This warranty is in lieu of all other conditions and warranties express, implied, statutory or otherwise in respect of the goods save where and to the extent that any such conditions or warranties may not be excluded by law.
This warranty is subject to you notifying of the defect within 30 days from delivery and you storing the goods in accordance with the manufacture’s instructions. All faulty items returned to us must first be issued with a returns number - please contact us.
Liability
This provision sets out our entire liability in connection with our contract in respect of breach of contract or statutory duty, representations, statements or tortious acts or omissions including negligence.
We shall not be liable for (whether direct or indirect) any loss or contracts, profits, revenue, goodwill, business, use of the goods or consequential losses, nor for any indirect losses.
Our liability for late delivery shall be limited to that which is available to us from the carrier.
Our liability (which is not wholly excluded or addressed above) shall not exceed the order value.
Nothing in this contract shall limit or exclude our liability for fraud, or death or personal injury due to our negligence.
This provision shall apply before and after any termination of our contract.
Each of the above sub paragraphs on liability shall survive independently.
Force Majeure
We shall not be responsible for any failure or delay in the performance of our obligations under our contract due to any force majeure event including Act of God, Government Act, fire, explosion, embargo, terrorism, war, civil disturbance, accident, epidemics, lightning damage, strikes, industrial dispute, or any other cause beyond our reasonable control, or the occurrence of any of the aforementioned force Majeure events to our suppliers which result in their delay or failure to perform.
Third Parties
Third parties have no rights under the Contracts (Rights of Third Parties) Act 1999 (or any amendments to or re-enactments of it) to enforce any provision of our contract.
Law
The parties agree that this Agreement shall be construed in accordance with English law, without reference to its conflict of law principles. The parties agree that the English courts shall have exclusive jurisdiction in relation to all disputes under this Agreement.
Privacy Policy
This privacy statement is designed to give a clear explanation of Modelmates data processing practices.
‘The Information’ that we collect from you:
The Information to third parties in ways which are not outlined in this policy statement. We automatically collect data about usage patterns every time a user visits the site for marketing purposes.
How we use/share the information:
We will not transfer Information which is personal data outside of the EEA unless that country or territory ensures adequate levels of data protection in relation to the processing of personal data.
We may process personal data provided to us for the following purposes only:
Conduction internet research to improve our products and services;
- Providing users with product details;
- Fulfilment of our contracts
- Cookies:
A cookie is a piece of data stored on the users hard drive containing information about the user. The site uses cookies to track movements through the site. Disabling cookies in your browser will not affect the level of service that this site offers you.
Links to other sites:
This site may contain links to other sites from time to time. Please be aware that Modelmates is not responsible for the privacy practices of such other sites. This Privacy Policy applies only to information collected by this Modelmates website.
Security:
Modelmates takes every reasonable precaution to protect Information.
Notification of changes:
If we decide to change our Privacy Policy we will notify users. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users. All other changes can be made without prior notification.
Payment terms
Orders from within the United Kingdom - full payment must be made to us within 30 days from the date of delivery of the goods.
Orders from outside of the United Kingdom - we must receive full cleared payment for the goods before we will dispatch the order. All charges are to be paid by the customer so that we receive payment in Sterling that matches the figure on our invoice. Payment is to be made directly into our bank by bank transfer, the details will be shown on our invoice. We accept no liability if a delivery is delayed because the payment made is less than the sum shown on our invoice. If a partial payment is made to us and then the order cancelled before goods are dispatched, the partial payment will be returned to the customer within 30 days of the date of cancellation.
If it is not possible for us to obtain full payment for the goods from within or outside of the United Kingdom, we can cancel the contract and or suspend or cancel any further deliveries to you. This does not affect any other rights we may have.
Modelmates Ltd is a UK company, number 07082468
Registered Business Address (Not a Shop Address)
54 De Tany Court, St Albans, Herts AL1 1TX
Modelmates Ltd has no retail shop for customers to visit.